For cancellations made more than 6 months before arrival we will refund 100% of the amount paid, less a £50 administration fee, and any relevant bank charges or exchange rate differences where applicable.
For cancellations made more than 3 months prior to arrival we will refund 50% of the amount paid, less a £50 administration fee, and all relevant bank charges and exchange rate differences where applicable.
For any cancellations made later than 3 months prior to arrival we are unable to offer any refund of any amounts paid.
For any cancellation up until 2 months of arrival however, guests shall have the option instead of a refund (if eligible) to set the amount already paid against another stay with us within the next 12 months, provided such further stay is of a value of at least as much as the original booking. In the case where the proposed stay is of less value than the value of the original stay booked, then we reserve the right to pro-rate down the amount carried forward to the future booking accordingly (i.e. if the future booking is only of 40% of the value of the original booking, then only 40% of the amount already paid will be carried forward to be set against the future booking).
Please note that we strongly recommend that you take out suitable travel insurance at the time of confirming your booking to protect you against cancellation due to unforeseen circumstances, particularly ill-health, accident or sickness of you, or others in your party, or close relatives at home (see later section).